Who ships my order?
As soon as we have printed your order and handed it over to the shipping partner, we will email you the name of the shipping partner and the tracking number for your order. It may take up to a full business day for the tracking link to update with information about your shipment.
Possible shipping partners per region
US: DHL Express, DHL Global Parcel, Fedex, UPS
CA: DHL Express, DHL Global Parcel, Purolator
AU: Australia Post, DHL, DHL Global Parcel
NZ: DHL Express, New Zealand Post, New Zealand Post
FR: Colissimo, GLS
BE: Bpost, DHL Express
EN: DHL Express, DHL Express
UK: DHL Express, Parcel Force, Royal Mail
ES: Correos, DHL Express, DHL Global Parcel
PT: Correos Express, DHL Global Parcel
IT: DHL Express, DHL Global Parcel, GLS
SE: DHL Express, DHL Global Parcel
DK: Dao, DHL Express, GLS
NO: Bring, DHL Express
FI: DHL Express
NL: DHL Global Parcel, TNT
CH: DHL Global Parcel, Swiss Post
AT: DHL Global Parcel
Asia & Middle East
JP: DHL Global Parcel, Yamamoto Transport Co.
AE: DHL Global Parcel
HK: DHL Express
MX: DHL Global Parcel, Fedex
SG: DHL Global Parcel, Singapore Post
My shipment tracking has not been updated for a week.
It may take up to 1 business day for tracking to be updated. Please contact the shipping partner who processes your shipment directly via the link in your tracking email for detailed information.
Where will my order be shipped from?
We work with local printers in over 30 countries to get your order to you faster. Since we produce as close to you as possible, the transport route and CO2 emissions can be reduced.
Possible customs fees
Deliveries to a country outside the EU may incur customs duties and taxes. These are not included in the total price at checkout.
Import duties and taxes are not charged until the order reaches your delivery address, at which point you are responsible for paying these costs. WallartvonArx has no control over the amount of the fees as they depend on the shipping destination.
How quickly will my order be delivered?
Shipping times may vary depending on the destination country. Usually you will receive your order within 6-12 working days.
Which countries do you deliver to?
We currently ship our products to the following countries:
Switzerland, Germany, Austria, Italy, France, Great Britain, Ireland, Denmark, Sweden, Norway, USA, Canada, Brazil, Spain
Delivery times may vary by country and customs fees may apply for deliveries to countries outside the EU.
I never received my order.
If you never received an order, you can check the following:
- Ask if anyone else accepted the delivery on your behalf (family members, neighbors, co-workers, etc.)
- Sometimes different shipping partners deliver, so check different places where your package might be
- Contact your shipping partner directly, which we sent you by email. There you will also find the link to tracking the shipment.
My order was sent back to you guys before I could pick it up!
Please contact us via our contact form with your order number and we will arrange for the reshipment so that you receive your order as soon as possible.
Packing & Shipping
What kind of packaging do you use?
We work with various printers around the world to minimize CO2 emissions. For this reason we have chosen a minimalist and environmentally friendly type of packaging. Orders containing both prints and frames will be shipped flat together in the same packaging, back to back, with the print in its own protective sleeve.
Orders containing prints only will be shipped in either a sturdy cardboard tube or a thick flat box depending on the manufacturing location.
In some cases we ship items from different locations, so one order may have multiple packages and tracking links. You can see the corresponding packaging on the product page under packaging.
How do you pack the orders?
To keep CO2 emissions as low as possible, we have opted for a minimalist and environmentally friendly way of packaging: orders containing both prints and frames are sent flat together in the same packaging, back to back, with the print in one own protective cover. We don't offer a framing service yet, but we're working on it! Orders containing only prints will be shipped in either a sturdy cardboard tube or a thick flat box depending on the manufacturing location. In some cases we ship items from different locations, so one order may have multiple packages and tracking links.
Are your products environmentally friendly?
We have local printers in over 30 countries that get your order to you faster and in a more environmentally friendly way. This also reduces the transportation of printed matter by 90% and cuts carbon emissions from the transportation process by 67%.
Can you deliver my order to two different addresses?
Unfortunately, it is not currently possible for us to ship orders in separate packaging to different locations.