Order
Can you deliver my order to two different addresses?
No, unfortunately we cannot deliver to two different addresses for organizational reasons, but also for environmental reasons.
My order is a gift - can you remove the invoice from the package?
We don't have a receipt in the package. We try to be as environmentally friendly as possible and send all information by email. If you are ordering a gift for someone, use YOUR own e-mail address when ordering so as not to give away the surprise.
I get an error message when entering my zip code at checkout. What should I do?
We require a completely correct delivery address, including the correct zip code, to guarantee a smooth delivery.
If your postal code is not recognised, contact us via the contact form with your full address. We will try to find a solution.
Do you also deliver to APO, PO box addresses or parcel stations?
No, unfortunately we cannot deliver to military bases, PO Box addresses or parcel stations.
Do you have gift vouchers?
No, unfortunately it is not possible to order gift vouchers at the moment.
My discount code doesn't work
You can enter your discount code in the shopping cart or at checkout. Be sure to enter the coupon code without any extra spaces or punctuation. Also check the expiry date of your voucher code. Voucher codes cannot be combined with other offers.
If you continue to have problems, contact us via the contact form.
Can I make an express order?
Unfortunately we are not able to offer express deliveries at the moment. We do our best to get your order to you as quickly as possible.
problems with my order
Can I add another print to my order after I've paid?
No, once your order has been placed, unfortunately we cannot add any more items.
Can I change the delivery address I have chosen?
You can change your delivery address within 6 hours of submitting the order. You can do this from the thank you page or from the link in your order confirmation email.
Unfortunately, we cannot change your delivery address once your order has already been dispatched. You will need to contact the carrier directly via the link in your tracking email to make any changes.
Please note that we cannot deliver to PO Box addresses or military bases.
I entered the wrong contact information. can i change them
Yes! You can change your name, shipping address, phone number or email address within 6 hours of placing your order. You can do this either via the thank you page immediately after your order or via the link in the email you received confirming your order.
Unfortunately, we can't change your name, shipping address, phone number, or email address once your order has shipped. You'll need to contact the carrier directly via the link in your tracking email if you want to make any changes.
Please note that we cannot deliver to PO Box addresses or military bases.
Can I cancel my order?
Yes, of course. You can cancel within 6 hours after submitting your order. You can do this via the thank you page immediately after your order or via the link in your order confirmation email.
You can no longer cancel your order after 6 hours have passed or after your order has been confirmed for printing.
I haven't received an answer from you yet!
We usually respond within 48 hours of receiving your request. If you haven't received a reply from us, please check your spam folder.
If you still cannot find our answer, please contact us via our inquiry form and we will help you as soon as possible.
I have not received an order confirmation. How do I know that my order has been received?
This doesn't happen often, but in some rare cases your order confirmation may not reach you. This could be due to a typo in the email address you provided, or your email program is rejecting the email. Please check your spam folder for the confirmation and look for emails from us @wallartvonarx.ch.
refund policy
Can I return my printed product?
Unfortunately, as our products are print on demand, we cannot accept returns or exchanges for your prints. We don't keep a warehouse. If for any reason you are not satisfied with your print, contact us via the contact form and we will try to find the best possible solution.
Can I return my damaged frame?
If your order has arrived damaged, please contact us via the contact form within two weeks so that we can send you a new copy. We need the following information from you: a picture of the damaged product and packaging and the ID number of the order.
Please note that unfortunately we cannot accept returns on prints or frames as these are print on demand items and we do not keep stock.
I received a different product than what I ordered.
If you have received a different item than the one you ordered, write to us via the contact form within two weeks of receiving the order. We will arrange for a redelivery of the correct items.
payments
What currencies can I pay with?
We currently support payments in the following currencies:
EUR USD CAD GBP SEK NOK DKK CHF.
What forms of payment do you offer?
We offer credit card payments through Shopify Payments and Paypal. Please note that we only accept credit cards with a Visa, Mastercard or American Express logo. We also offer local payment providers like Sofort, Apple Pay and Google Pay in some markets.
You can easily select your preferred payment method at checkout.
Do you accept international credit cards?
Yes. Please note that we only accept credit cards with a Visa, Mastercard or American Express logo.
We also accept PayPal.
How long will it take for my payment to go through?
If paying by credit or debit card, your account will be charged after the card is approved. This can take up to 2 or 3 business days.
Can you extend a promotion or discount for me to complete my order?
Unfortunately, we cannot renew expired discount codes. We regularly offer special offers for you. So keep in touch and keep an eye on our newsletters and social media for access to the latest offers!
Packing & Shipping
What kind of packaging do you use?
We work with various printers around the world to minimize CO2 emissions. For this reason we have chosen a minimalist and environmentally friendly type of packaging. Orders containing both prints and frames will be shipped flat together in the same packaging, back to back, with the print in its own protective sleeve.
Orders containing prints only will be shipped in either a sturdy cardboard tube or a thick flat box depending on the manufacturing location.
In some cases we ship items from different locations, so one order may have multiple packages and tracking links. You can see the corresponding packaging on the product page under packaging.
Are your products environmentally friendly?
We have local printers in over 30 countries that get your order to you faster and in a more environmentally friendly way. This also reduces the transportation of printed matter by 90% and cuts carbon emissions from the transportation process by 67%.
Can you deliver my order to two different addresses?
Unfortunately, it is not currently possible for us to ship orders in separate packaging to different locations.
Delivery
Who ships my order?
As soon as we have printed your order and handed it over to the shipping partner, we will email you the name of the shipping partner and the tracking number for your order. It may take up to a full business day for the tracking link to update with information about your shipment.
Possible shipping partners per region
North America
US: DHL Express, DHL Global Parcel, Fedex, UPS
CA: DHL Express, DHL Global Parcel, Purolator
Oceania
AU: Australia Post, DHL, DHL Global Parcel
NZ: DHL Express, New Zealand Post, New Zealand Post
Europe
FR: Colissimo, GLS
BE: Bpost, DHL Express
EN: DHL Express, DHL Express
UK: DHL Express, Parcel Force, Royal Mail
ES: Correos, DHL Express, DHL Global Parcel
PT: Correos Express, DHL Global Parcel
IT: DHL Express, DHL Global Parcel, GLS
SE: DHL Express, DHL Global Parcel
DK: Dao, DHL Express, GLS
NO: Bring, DHL Express
FI: DHL Express
NL: DHL Global Parcel, TNT
CH: DHL Global Parcel, Swiss Post
AT: DHL Global Parcel
IE: Asendia
Asia & Middle East
JP: DHL Global Parcel, Yamamoto Transport Co.
AE: DHL Global Parcel
HK: DHL Express
MX: DHL Global Parcel, Fedex
SG: DHL Global Parcel, Singapore Post
My shipment tracking has not been updated for a week.
It may take up to 1 business day for tracking to be updated. Please contact the shipping partner who processes your shipment directly via the link in your tracking email for detailed information.
Where will my order be shipped from?
We work with local printers in over 30 countries to get your order to you faster. Since we produce as close to you as possible, the transport route and CO2 emissions can be reduced.
Possible customs fees
Deliveries to a country outside the EU may incur customs duties and taxes. These are not included in the total price at checkout.
Import duties and taxes are not charged until the order reaches your delivery address, at which point you are responsible for paying these costs. WallartvonArx has no control over the amount of the fees as they depend on the shipping destination.
How quickly will my order be delivered?
Shipping times may vary depending on the destination country. Usually you will receive your order within 6-12 working days.
Which countries do you deliver to?
We currently ship our products to the following countries:
Switzerland, Germany, Austria, Italy, France, Great Britain, Ireland, Denmark, Sweden, Norway, USA, Canada, Brazil, Spain
Delivery times may vary by country and customs fees may apply for deliveries to countries outside the EU.
Kann ich meine Bestellung bei euch abholen?
Da wir mit lokalen Druckereien vor Ort in über 30 Ländern zusammenarbeiten, ist eine Abholung bei uns nicht möglich.
I never received my order.
If you never received an order, you can check the following:
- Ask if anyone else accepted the delivery on your behalf (family members, neighbors, co-workers, etc.)
- Sometimes different shipping partners deliver, so check different places where your package might be
- Contact your shipping partner directly, which we sent you by email. There you will also find the link to tracking the shipment.
My order was sent back to you guys before I could pick it up!
Please contact us via our contact form with your order number and we will arrange for the reshipment so that you receive your order as soon as possible.